Refund Policy
Refund Policy
This Refund Policy applies to purchases of ConfigWitness DNS.
Effective date:
Payments for ConfigWitness DNS are processed by Paddle, our authorized reseller and Merchant of Record.
Refund requests
Refunds and withdrawal requests are handled by Paddle in accordance with Paddle's Buyer Terms, Refund Policy, and applicable consumer protection laws.
Where required by applicable law, you may have statutory rights to withdraw from a purchase or request a refund. These rights are not limited by this policy.
Paddle may also consider refund requests on a discretionary basis. Eligibility for a refund depends on the circumstances of the transaction and applicable law.
How to request a refund
To request a refund, use the support or transaction management link included in your Paddle purchase confirmation email, or visit Paddle's buyer support portal.
Please provide the email address used for the purchase and the relevant transaction information.
License after refund
If a purchase is refunded, the corresponding ConfigWitness DNS Professional license and entitlement may be revoked or disabled.
Problems with the product
If ConfigWitness DNS is faulty, does not work as described, or you experience an activation or licensing problem, contact:
We will assist with technical or licensing issues. This does not affect any mandatory consumer rights you may have.
Merchant of Record
Our order process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for purchases made through our website and handles payment processing, applicable taxes, refunds, and transaction-related buyer support.
Seller / Publisher
Leonid Safonov
ConfigWitness
Ukraine
For product support: support@configwitness.com